Customer Service

Most customer service calls are concerning the Repair and Calibration of Pinch Gauges and the Calibration of Hand Dynamometers.

B&L Engineering customer service representatives can assist you with order status, technical support, product returns and any additional questions or concerns. B&L Engineering customer service representatives are available for assistance Monday through Friday from 9:00 AM to 3:00 PM PST (or DST) at 714-505-9492 or by email at info@bleng.com. You can also leave a message on our answering machine.

You can also view our ordering and shipping page for general information on placing an order with B&L Engineering.

Technical Support
For technical support on a product contact customer service or email your questions at info@bleng.com.

Product Returns
All new product returns require prior authorization. You must contact a B&L Engineering customer service representative before returning goods purchased from B&L Engineering. The customer is responsible for shipping damage due to inadequate packaging and proof of delivery on all returns. Please be sure that all return shipments are properly packed and fully insured.

Please ship your returns to the address below:

B&L Engineering
1901 Carnegie Ave., Suite Q
Santa Ana, CA 92705

Warranty Returns
B&L Engineering customer service representatives will assist you with product failure that may occur under normal use while your product is under warranty.

New products must be returned to the manufacturer for warranty repair within the warranty period specified at the time of quotation. Customer service will assist you with manufacturer warranty status, contact information and instructions.

Used (Pre-Owned) products must be returned to B&L Engineering for repair within 90 days from the date of shipment. Contact customer service for instructions.

For detailed warranty information please see our terms and conditions of sale.

Non-Defective Returns
If you need to return a product for reasons such as order error or incompatibility, you may be subject to restocking fees.

All non-defective returns of new products will be subject to a 15% restocking fee if returned within 5 days of delivery date at the buyer's expense. Special order items may not be returned.

All used (pre-owned) products include a 5 day inspection period from delivery date and may be returned for any reason at the buyer's expense. All returns after the 5 day inspection period will be subject to a 15% restocking fee if returned within 10 days of delivery date.

Both new and used (pre-owned) products returned within 30 days from delivery date will be subject to a 25% restocking fee.

Shipment Damage
It is the customer's responsibility to check all quantities of packages and inspect for damage or missing accessories. Visible shipment loss or damage claims must be made with the carrier, by the customer, at the time of delivery. The customer must note the problem on the freight bill, or carrier's receipt, and have the carrier's agent sign the document. Concealed loss or damage claims must be made by the customer, to the carrier by, requesting an inspection and filing a claim with the carrier. Please contact a B&L Engineering customer service representative for any assistance.